FAQs

DO YOU OFFER RETURNS/EXCHANGES?

No, all sales are final. Luco Cosmetics reserves the right to refuses any returns/exchanges.

If any product arrives damaged, please contact lucocosmetics@gmail.com within 48 hours upon delivery.

Include the following:

Your Name
Order Number
Pictures of the Damaged Item(s)

We will get back to you in the following 24-48hrs.

IS LUCO COSMETICS SOLD AT ANY OTHER RETAILERS?

No, all of our products are sold exclusively on lucocosmetics.com.

WHERE DO YOU SHIP FROM?

We are based in Montreal, Qc

ARE LUCO COSMETICS PRODUCTS TESTED ON ANIMALS?

NO! We are proud to be completely cruelty-free & will always be.

HOW CAN I GET RESTOCK UPDATES?

IS MY INTERNATIONAL ORDER (OUTSIDE OF CANADA) SUBJECTED TO CUSTOMS AND TAXES?

Items shipped outside of the Canada may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Luco Cosmetics.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Canada Post to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the Canada.

I NEED HELP WITH MY ORDER

For customer service inquiries, please contact lucocosmetics@gmail.com.

Please provide your order number in the subject of the email.